Job Title: Customer Service Advisor
Hours: 35 hours a week – Monday to Friday – job share considered
Location: Based at Worcester Headquarters
Reports to: Customer Service Manager
Salary: £16,000 circa

Key Task: To provide support to members and customers on all aspects of the content and administration of the RLSS UK awards. To be responsible for the administration and processing of all RLSS UK awards

Main duties and responsibilities:

To demonstrate and uphold the Society’s values and behavioral standards at all times. 

  • Identify and list “merge” records or duplicate records whilst inputting data
  • To liaise with your line manager regarding all issues affecting the efficiency of data processing
  • To fully support data entry and processing as required (especially during seasonal peaks)
  • Provide helpdesk support to members/customers when required
  • Support the processing of all awards and their administration in the Customer Service Department
  • Ensure timely and accurate entry of data onto the RLSS UK database for all awards and administration
  • Ensure efficient storage of paper records for easy retrieval when required
  • Communicate effectively with RLSS HQ staff on technical matters and ensure updates or changes in procedure/training is followed

The role is customer focused answering incoming calls so an excellent telephone manner with a confident approach is essential.

It would be an advantage if the candidate is able to demonstrate:

  • Previous experience in both customer service and data processing
  • Excellent team player
  • A proactive and positive attitude
  • The ability to prioritise
  • A positive attitude

This job description is not to be regarded as exclusive or exhaustive.  It is intended as an outline indication of areas of activity and responsibility and will be amended in the light of the changing needs of the organisation. 

Application: Submit your CV to Joy Iliffe ([email protected])

Closing date: 5pm Monday 20 January 2020