Job Title: Head of Retail and Procurement
Hours: 35 hours a week – Monday to Friday
Location: RLSS UK HQ, Redhill House, 227 London Road, Worcester, WR5 2JG
Salary: £35,723 - £44,377

Key Task

Lead and manage the strategic and operational delivery of the RLSS UK online shop and all sales and procurement.

Role and Responsibilities 

  • Provide strategic and day-to day management of the RLSS UK shop (currently RLSS Direct) and other sales channels, such as events
  • Deliver sales and margin growth across the business by identifying sales opportunities and closely managing operational costs
  • Identify and use new and/or underused sales channels to reach new customers, such as Amazon, Ebay, etc
  • Supplier management, including sourcing and negotiating with new suppliers
  • Warehouse, fulfilment, and stock management (including audit) whether insourced or outsourced
  • Manage general procurement across the business, including tendering processes for products and services, and all printed resources
  • Work with the Digital Platforms Manager to maximise e-commerce, including marketing and advertising
  • Work with the Digital Platforms Manager and IT & Business Services Team to ensure that the customer and data journey for online sales if efficient and maximised
  • Work with the Customer Services Team (and all other departments) to provide the highest standards of customer service
  • Implement policies to ensure the full legal compliance of the shop business, and best practice principles
  • Work with the RLSS UK Finance Team to ensure that the financial management of the shop business is efficient and compliant with all legal/audit requirements
  • Identify and implement practices to reduce the Society’s impact on the environment through the retail operations
  • Produce weekly, monthly, and annual reports on the performance of individual products, trends, and general performance of the business
  • Staff and budget management as required
  • Demonstrate and uphold RLSS UK’s values and behavioural standards at all times

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in the light of the changing needs of the organisation. 


  • Leading: Be a leader with suppliers and staff in providing RLSS Direct services
  • Collaboration: Work with internal and external stakeholders
  • Strategic Mindedness: Manage the efficiency of the operation to exceed internal/external expectations
  • Critical Thinking: Constantly review all process and opportunities
  • Enthusiasm: Drive change and improvements, taking internal/external stakeholders on the journey
  • Results Focus: Increase margin/income
  • Flexibility: Adapt to the needs of the Society and its customers
  • Initiative: Think outside of the box and bring new ideas to the business

Application: Submit a 500-word statement outlining your suitability for the post and return it along with you CV to Joy Iliffe ([email protected])

Closing date: 5pm Friday 31 January 2020.
Interviews: W/C 10 February 2020.