Ways to Contact us

Below are some common reasons why you may need assistance and the best way to get help or to contact us. 

There are many helpful pages on this website. You can use the search function by clicking the blue bar labelled 'Search'. If you still require our help, please email [email protected] or call 0300 323 0096.

RLSS UK Account (powered by tahdah)

For support with using your RLSS UK Account, access our RLSS UK Help Centre – a self-service online help centre for 24/7 customer service. Just start typing a question to search our FAQs and how-to guides.


To pay for Club, Approved Training Centre/Provider (ATC/P) or personal membership, or any other payment over the phone, please call 0300 323 0096 and select option 3.


If you require a copy of your certificate, you will find this in your RLSS UK Account. For help logging into your account click here


If a child or an adult at risk is in immediate danger, DO NOT DELAY, call the Police on 999. If, you wish to talk to us about a safeguarding concern call 0300 3230 096 and hold for our customer service team. For out of office safeguarding support click here.

Customer Services

If you wish to talk to our customer service team email [email protected] or call 0300 323 0096

For all other queries, click here to complete our contact form

Our address

Red Hill House
227 London Road