Ways to Contact us

We continue to do everything we can to assist our sector and communities. However, we are currently operating with a much-reduced workforce, so, the very best way to keep up to date with the ever-changing environment and RLSS UK’s guidance and support is to follow us on social media.

COVID-19 - including information on qualification extensions training guidance 

Please visit our COVID-19 Updates page.

RLSS UK Account (powered by tahdah)

For support with using your RLSS UK Account, access our RLSS UK Help Centre – a self-service online help centre for 24/7 customer service. Just start typing a question to search our FAQs and how-to guides.


To pay for Club, Approved Training Centre/Provider (ATC/P) or personal membership, or any other payment over the phone, please call 0300 3230 096 and select option 3.


If you are enquiring about your certificate please note that RLSS UK aim to process qualifications within four weeks of receiving confirmation from the trainer. Please do not contact us about a certificate for a qualification or award that has been completed in the last four weeks. For all other enquiries please use the contact form below. 


If a child or an adult at risk is in immediate danger, DO NOT DELAY, call the Police on 999. If, you wish to talk to us about a safeguarding concern call 0300 3230 096 and hold for our customer service team. For out of office safeguarding support click here.

Customer Services

If you wish to talk to our customer service team email [email protected] or call 0300 3230 096

For all other queries, click here to complete our contact form

Our address

Red Hill House
227 London Road