Get in contact with us

Our main contact details are:

Telephone: 0300 323 0096 (Options available for different departments when you call)
Email: [email protected]
Address: RLSS UK, Red Hill House, 227 London Road, Worcester, WR5 2JG.

Our in-house, dedicated Customer Services team monitors the telephone and email addresses from 9 a.m. until 5 p.m., Monday through Friday (excluding Bank Holidays). Outside of these hours, there are many helpful pages on this website. You can use the search function by clicking the blue button labelled 'Search' or visit My RLSS UK, an online area dedicated to providing our qualification holders, members, stakeholders, and supporters with easy access to the latest industry safety guidance, policies, resources, and opportunities. As well as providing specialist information, the area signposts you to relevant services and features within your RLSS UK Account.

If you are an RLSS UK Approved Training Centres/Providers (ATC/P), you can find out and book a call with your dedicated Account Manager here.

RLSS UK Customer Services

In 2024, the RLSS UK Customer Service team received over 17,000 phone calls, delivering outstanding service to our trainers, instructors, and members. Our seven-strong customer service team spent over 2,000 hours on the phone answering general qualification queries, keeping customers up to date with developments, and offering video calls to provide training on RLSS UK systems.

Did you know? In a recent survey of those delivering our RLSS UK Qualifications, 91% said that overall, they were satisfied or very satisfied with their experience (n=163).

We also have social media accounts on:

Facebook  Instagram   X   LinkedIn   TikTok

Our Membership Facebook Groups are:

RLSS UK Trainer Assessors   RLSS UK Lifeguard   RLSS UK Membership Conversation

View our Customer Service Statement