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  • William Henry Award FAQs
  1. FAQs

William Henry Award FAQs

William Henry Award - How do I get my award?

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In order to get your William Henry Award, you need to submit your volunteering hours via the form on your RLSS UK Account:

  • Log into your RLSS UK Account. If you don't currently have one, you can create a free account.
  • Click the 'Applications/forms' tab, followed by 'William Henry Award'.
  • Complete the Volunteering Hours submission form then click 'Save Form'.

Please aim to submit your hours within 1 month of volunteering.

Published: 20th November, 2022

Updated: 9th April, 2025

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William Henry Award - Can I include all of the hours I have already spent volunteering to date?

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Only volunteering activity from 1 January 2025 will count towards the William Henry Award.

Published: 23rd November, 2022

Updated: 29th April, 2026

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William Henry Award - How long do I have to submit my hours after volunteering?

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Please complete the volunteering hours submission form on your RLSS UK Account within 1 month of the volunteer activity. 

Published: 24th November, 2022

Updated: 29th April, 2026

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William Henry Award - How is this scheme different from the old William Henry Reward which ran from 2016-19?

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RLSS UK values the contributions of all our volunteers, no matter how big or small. We therefore felt it was important to move away from an annual leaderboard to a more inclusive system. The new Award is now cumulative, so our volunteers have the opportunity to reach the various milestones, whether this takes them one year of volunteering or many.  

Published: 25th November, 2022

Updated: 14th December, 2022

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William Henry Award - When do my volunteering hours expire?

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We recognise that everyone has different commitments so you can work towards the volunteering milestones on whatever timescale is best for you. The hours you register will not expire, but please ensure you submit them within 1 month of completing the activity. 

Published: 25th November, 2022

Updated: 14th December, 2022

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William Henry Award - I'm having difficulty submitting my hours, can you help?

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If you require any assistance with submitting your volunteer hours, please email [email protected] or call the office on 0300 323 0096 and one of the team will be happy to help. 

Published: 25th November, 2022

Updated: 14th December, 2022

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William Henry Award - I have reached a volunteering milestone, where is my award?

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The William Henry Award is processed manually by the team at HQ. Please allow up to six weeks for processing and delivery. If you have not received your award within this time, please contact us at [email protected]

Published: 25th November, 2022

Updated: 14th December, 2022

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William Henry Award - Why do I need to upload photos/videos of my volunteering?

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Uploading media content is optional, but we love to be able to see and share what our volunteers are getting up to in their local communities. Please ensure you have consent from everyone in the photos - you will need to tick to confirm this when uploading. 

Published: 25th November, 2022

Updated: 14th December, 2022

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William Henry Award - How can I view the hours I have submitted?

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Our team processes the William Henry Award manually, meaning you cannot view the running total of hours you have submitted.

Published: 24th February, 2023

Updated: 9th April, 2025

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